FAQs

Product & Ingredients

What type of pet food do you sell?
We offer a range of cat food and pet essentials, including wet food, dry food, treats, and selected pet care products.

Are your cat food products suitable for all cats?
Product suitability depends on your cat’s age, diet, and health needs. Please check the product description before purchasing.

Do you sell kitten, adult, senior, or sterilised cat food?
Yes, selected products are formulated for different life stages and needs, including kitten, adult, senior, and sterilised cats.

Are the products complete and balanced?
Many of our cat food products are complete and balanced for daily feeding. Please refer to each product page for details.

Do you sell grain-free cat food?
Yes, selected products are grain-free. Please check the product description for specific product information.

Feeding & Usage

How much should I feed my cat?
Feeding amounts vary depending on your cat’s weight, age, activity level, and health condition. Please follow the feeding guide on the product packaging.

Can I mix wet food with dry food?
Yes, wet food can be served alone or mixed with dry food as a topper.

How should I introduce a new cat food?
We recommend transitioning gradually over 7 days by mixing the new food with your cat’s current food.

What should I do if my cat does not like the food?
Cats can be picky. Try serving the food at room temperature or mixing a small amount with their current food.

Do cats need wet food every day?
Wet food can help support daily hydration, but feeding choices depend on your cat’s needs and routine.

Orders & Shipping

Where do you ship from?
Our products are shipped from our warehouse in Australia.

Where can I purchase Meow Jack outside of Australia?
If you are located outside of Australia, please contact us at meowjack1314@gmail.com for a shipping quote.

How long does it take to process my order?
Orders are usually processed and dispatched within 48 hours on business days.

How long does delivery take?
Estimated delivery time is within 10 business days after dispatch.

Do you offer free shipping?
Yes, free shipping is available for orders over $100 within Australia. Additional fees may apply for remote or rural areas.

Which courier companies do you use?
We ship with Australia Post, CouriersPlease, and Aramex. The courier may vary depending on your location and parcel size.

Why can’t I place an order at checkout?
Some remote or rural addresses may require manual shipping calculation. Please contact us for assistance.

Returns & Damages

Can I return cat food?
Yes, Meow Jack offers returns within 7 days of receiving your order, provided the item is unopened, unused, and in original packaging.

Can I return opened pet food?
For hygiene and safety reasons, opened pet food cannot be returned unless the item is faulty or incorrect.

Who pays for return shipping?
If the return is due to change of mind, the customer is responsible for return shipping. If the item is damaged, incorrect, or faulty due to our error, we will cover the return shipping cost.

What should I do if my order arrives damaged?
Please contact us within 3 business days with your order number and photos of the damaged item and packaging.

How do I start a return?
Please contact us at meowjack1314@gmail.com before sending any item back. Returns without prior approval will not be accepted.

Storage & Freshness

How should I store cat food?
Store unopened food in a cool, dry place away from direct sunlight.

How should I store opened wet food?
Opened wet food should be refrigerated and used within the time recommended on the packaging.

Do you check expiry dates before shipping?
Yes, we aim to send products with suitable remaining shelf life.

Can I request the expiry date before ordering?
Yes, you can contact us before placing your order if you would like to check the expiry date of a specific product.

Customer Support

How can I contact you?
You can contact us at meowjack1314@gmail.com.

Can I ask for product recommendations?
Yes, you can contact us with your cat’s age, diet preferences, and any special needs, and we will do our best to recommend suitable options.

Do you offer bulk orders?
Yes, bulk orders may be available depending on stock. Please contact us for more information.