Refund policy

Return & Refund Policy

7-Day Return Window
You have 7 days after receiving your item to request a return.

Return Conditions

  • Item must be unused, unopened, and in original packaging

  • Tags and labels must be intact

  • Proof of purchase (order number) is required

Non-returnable items

  • Opened cat litter, cat food, or treats (hygiene reasons)

  • Wet food, freeze-dried, or fresh food (perishable)

  • Personal care products (shampoos, ear cleaners, etc.)

  • Sale items & gift cards

How to Start a Return
Contact us at: meowjack1314@gmail.com
We'll reply within 2 business days with return address and instructions.

⚠️ Unauthorized returns (without prior contact) will not be accepted.

Damaged or Wrong Items
Inspect your order upon arrival. If you receive damaged, defective, or wrong items, email us at meowjack1314@gmail.com with:

  • Your order number

  • Photos of the issue

We'll send a free replacement or issue a full refund.

Exchanges
We don't offer direct exchanges. To get a different item:

  1. Return the original item (if eligible)

  2. Place a new order separately

EU Customers
If you're in the EU, you have a 14-day cooling-off period to cancel or return your order for any reason. Items must be unused and in original packaging.

Refund Processing

  • We'll inspect your return within 5 business days

  • Approved refunds will be credited to your original payment method within 10 business days

  • If 15+ business days pass after approval and you haven't received it, email us at meowjack1314@gmail.com