Shipping policy

Shipping Policy

We aim to provide a smooth and reliable delivery experience for every customer across Australia.

Shipping

Free shipping is available for orders over $100 within Australia.

Additional shipping fees may apply for remote areas, rural locations, or certain states depending on the delivery address and courier availability.

If you are unable to place an order at checkout, please contact us and our team will assist you.

Shipping Providers

We work with trusted delivery partners, including Australia Post, CouriersPlease, and Aramex.

The courier used for your order may vary depending on your location, parcel size, and service availability.

Processing Time

All orders are processed and dispatched within 48 hours after purchase.

Please note that orders are processed on business days only. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Estimates

Estimated delivery time is within 10 business days after dispatch.

Please note that delivery times are estimates only and cannot be guaranteed. Delays may occur due to courier disruptions, public holidays, weather conditions, or other circumstances beyond our control.

Important Notes

Please ensure your shipping address is correct before completing payment, as orders will be shipped to the address provided at checkout.

In the event of force majeure, including severe weather, natural disasters, courier disruptions, or other unforeseen circumstances, order processing or delivery may be delayed. However, we will always do our best to process and ship your order as quickly as possible once conditions allow.

We take reasonable care to pack all products securely and reduce the risk of damage during transit. If your item arrives damaged, please contact us at meowjack1314@gmail.com within 3 business days of receiving your order, including your order number and photos of the damaged item and packaging.